Your Safety is Our Top Priority

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.

A Message From Our General Manager

I appreciate the trust you place in our hotel and staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our hotel was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

While there have been no cases reported at The Gwen, in an abundance of caution, The Gwen Hotel leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our The Gwen Hotel family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to The Gwen Hotel, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you,

Katharine Degoma

General Manager

Health & Safety FAQ

The hotel is fully open and operating. We look forward to welcoming you when your travels allow. Upstairs at The Gwen Terrace will open June 11th.

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.

The Gwen Hotel leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

All outlets and amenities are open and welcoming guests.

Please contact us if you have any concerns about your upcoming or making a future reservation.

For cancellations within 24 hours prior to arrival, the hotel’s standard cancellation policy will apply. If there is a request to cancel a reservation within 24 hours due to a government-issued travel ban, please contact customer care for assistance. Please check your rate details and/or confirmation letter for cancellation specifics for your reservation.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.