As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.
The safety and well-being of our guests, ambassadors and our community remain our top priority. You can find more information on the City of Chicago Website.
The hotel is fully open and operating. We look forward to welcoming you when your travels allow. Upstairs at The Gwen Terrace will open June 11th.
As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.
The Gwen Hotel leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.
All outlets and amenities are open and welcoming guests.
Please contact us if you have any concerns about your upcoming or making a future reservation.
For cancellations within 24 hours prior to arrival, the hotel’s standard cancellation policy will apply. If there is a request to cancel a reservation within 24 hours due to a government-issued travel ban, please contact customer care for assistance. Please check your rate details and/or confirmation letter for cancellation specifics for your reservation.
Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
