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Covid-19 Updates

THE SAFETY AND HEALTH OF OUR GUESTS REMAINS OUR TOP PRIORITY.

The Gwen Hotel Team is excited to once again welcome overnight guests

GUEST TESTIMONIALS

Luxury in Chicago
“It was our family’s first time staying here and we were really impressed with the decor and cleanliness. Andrew checked us in and was very courteous and professional. Andrew acknowledged our Ambassador status and upgraded us to a suite on the 17th which provided some beautiful views of the Magnificent Mile. The room is stunning and very large for a place in Chicago as rooms usually run small. This hotel really cares about all the details and have taken Covid 19 precautions by sanitizing all touch points in the room.
– Guest AClavijo, TripAdvisor

Holiday Getaway
“We loved our stay at The Gwen! Despite the pandemic restrictions (such as the restaurant being closed, no housekeeping during our stay, wearing masks in public areas) we felt welcome and comfortable. Our room was cleaned and sealed before our arrival and all Covid safety protocols were followed. The location of this hotel is so convenient to holiday shopping and restaurants, and we loved the rooftop bar with fire pits and provided blankets to keep us warm.”
– Guest aj8821, TripAdvisor

Beautiful and Clean with Friendly Service
“The place was gorgeous, especially the lobby. Love the Great Gatsby vibes. The room was clean and covid safe. All the staff we met was very kind and warm. Look forward to returning next time I need a getaway.”
– Guest Mae Johnson, TripAdvisor

 

THE GWEN CLEAN

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place. Scroll down to learn more.

 

The Gwen Hotel will once again welcome guests from June 10th.  Upstairs at The Gwen Terrace will open June 11th.

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.

In addition to the Marriott Commitment to Cleanliness, all associates are required to wear masks and gloves with temperatures checked each day.  Appropriate social distancing signage and sanitizer available throughout the hotel. Our guestrooms are sealed upon sanitization prior to guest arrival.  After hours, access to the hotel is restricted to registered guests only. 

The Gwen Hotel leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

Food and Beverages are only available on Upstairs at The Gwen Terrace only.  Our hours are Monday-Friday 4pm-11pm and Saturday-Sunday 11am-11pm.

 

Breakfast service is not currently available. Kostali restaurant is currently closed.

Please contact us if you have any concerns about your upcoming or making a future reservation.

  • In general, for guests with existing reservations made before July 6, 2020, for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.
  • For guests with reservations made on or after July 6, 2020, for arrival dates through March 31, 2021, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date. Reservations with pre-paid rates and other limited exclusions* will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.
  • For guests making new reservations for arrival dates on or after April 1, 2021, individual hotel cancellation policies in place at the time of reservation will apply.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

 

A LETTER FROM THE GENERAL MANAGER

I appreciate the trust you place in our hotel and staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our hotel was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

While there have been no cases reported at The Gwen, in an abundance of caution, The Gwen Hotel leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our The Gwen Hotel family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to The Gwen Hotel, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you,

Michael Ditterline

General Manager

Weekend Rates From $149/Night