Curious about The Gwen, A Luxury Collection Hotel? Browse our collection of FAQs below. If you aren’t able to find the answer to your question, please don’t hesitate to contact us directly.
Everything You Need to Know
General
Get directions to The Gwen from the O’Hare Intl Airport (ORD) and the Midway Intl Airport (MDW) and via ground transportation here.
Check-in: 3:00 PM
Check-out: 12:00 PM
If you’d like to request an early check-in or a late check-out, we’re happy to accommodate if possible. Please contact us directly.
Take advantage of a variety of onsite amenities throughout your stay as part of our hotel’s daily destination fee. Experience a taste of Chicago with freshly baked cookies and a daily seasonal refreshment experience upon check-in. Enjoy a daily $12.50 food and beverage credit* at our Upstairs at The Gwen restaurant on the 5th floor. Stay connected effortlessly with complimentary daily high-speed internet access. Feeling adventurous? Explore the city with complimentary bikes, then take your visit to new heights with two complimentary tickets to 360 Chicago**. Inquire at the front desk for a full list of inclusions to enhance your Windy City escape.
*Food & Beverage credit is not cumulative; cannot be accrued over the course of the stay or utilized on day of departure. Food & Beverage charges must be charged to guestroom; adjustments to the guest folio will be made prior to check-out.
**Please see our Concierge to redeem 360 Chicago Experience tickets.
The Gwen can help you simplify your stay with valet parking for $84 USD per day. Please note that electric car parking is self parking only. Valet can not charge electric cars for liability reasons.
The Gwen is happy to welcome four-legged guests up to 40lbs, for a $120 non-refundable cleaning fee plus an additional $20 per day/pet (up to 2 pets) per stay. Please contact us directly for more information.
Please check your rate details and/or confirmation letter for your reservation’s specific cancellation policy. If you need to cancel your reservation within 24 hours of your stay due to a government-issued travel ban, please contact us and we’ll be happy to help.
Please note that this policy does not apply to travel associated with a group booking. For guests with group reservations (e.g., meetings, events, and conferences), please review the booking rate rules and contact the group organizer for more information. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
The Gwen is committed to a non-smoking environment, including on our private and public terraces. To accommodate everyone, guests who smoke are permitted to do so outside in designated areas.
Amenities
You can see a complete list of all hotel amenities here. If you’re looking for something special, you can also pre-order amenities. To contact our Concierge team, please email [email protected].
We do. Our Luxury Collection Concierge is on hand to assist with event tickets, reservations, child care, pre-ordered amenities and any other requests you have during your stay. To contact our Concierge team, please email [email protected].
Yes. Our 24-hour fitness center offers a variety of strength and cardio equipment, including treadmills, a Tonal, two Peloton bikes, and free weights.
Guest Rooms, Suites & Glamping
Yes — The Gwen is dedicated to delivering a luxe experience to all our guests. Browse our accessible guest room features below. For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please email us at [email protected] or call us at 312-645-1500.
- Accessible guest rooms with 32” wide doorways
- Accessible route from public entrance to accessible guest rooms
- Alarm clock telephone ringers
- Bathroom grab bars
- Bathtub grab bars
- Door night guards, lowered
- Doors with lever handles
- Flashing door knockers
- Hearing accessible rooms and/or kits
- Roll-in shower
- Shower wand, adjustable
- TTY/TTD available
- TV with close-captioning
- Toilet seat at wheelchair height
- Transfer shower
- Vanities, accessible
- Viewports, lowered
Activities, Events & Dining
Absolutely! We welcome locals, passersby and guests alike to attend any of our Gwen-exclusive activities and events.
The Gwen is home to world-class dining — The deliberately understated Private Affairs space or Terrace-chic rooftop Upstairs at The Gwen.
See what’s going on at The Gwen and around Chicago on our Activities & Attractions page. For special recommendations on dining, attractions, and activities, please email us at [email protected].
Meetings & Weddings
We’re happy to host just about any event, and help you perfect every detail along the way. For more information, please email [email protected] or visit our Meetings & Weddings page.
- Corporate events and conferences
- Seminars
- Team building events
- Executive retreats
- Corporate dinners
- Engagement parties
- Bridal showers
- Rehearsal dinners
- Bachelorette & bachelor parties
- Weddings
- Vow renewals
Take a virtual tour to explore The Gwen’s wedding and meeting venues from wherever you are. If you’d like to arrange an in-person tour, call us at 312.896.2888 x 6888 or email [email protected].
Submit your room block request here or email [email protected] and we’ll be in touch with you shortly to confirm your reservation.
Many of The Gwen’s spacious suites make perfect places to get ready for your big day, but none quite as glamorous as the Gwen Lux Suite. With plenty of space for everyone, a 1,000-square-foot private terrace with skyscraper views, and picture-perfect decor, it’s a pre-wedding oasis. Contact us for more information: 312.896.2888 x 6888 or [email protected].
Absolutely. Our wedding specialists will work with you to create your dream wedding menu — from rehearsal dinner to cocktail hour and morning-after brunch. The only limit is your imagination. Contact us for more information: 312.896.2888 x 6888 or [email protected].
